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How EOS Is Positioning Bestway for Unprecedented Achievements

By Riley Wiles It was something Bestway’s leadership realized a few years ago as we took a good look at our team: We had never had a stronger collection of talent in the four decades of this company’s history. It wasn’t just how many people we had. It was their drive, their grit and their […]

Customer Success Story: The Court Ruled, And We Saved Our Client Cash

One day in February, the Bestway accounts team said to a particular client: Where can we serve you better? The insight gained in that meeting was so valuable. The team members who had been involved – the quote team, the compliance team, the sales rep and the vice president – took copious notes and started […]

Team Member Profile: Kelli Adkins

Marketing and chemistry may not be the most familiar combination for a college degree, but Kelli Adkins was industrious when she graduated from Northwest Missouri State University – turning what she’d learned into a successful career in pharmaceutical sales. The arrival of her children led to Adkins’s “retirement” after roughly a decade, but she was […]

What You’re Asking Us, And What We Know Right Now: Tariffs and Refunds

Given the changing nature of tariff policy in the United States, Bestway is understandably asked a great many questions by clients and others in the industry about what is happening with tariffs. We must acknowledge it could be many months (or even longer) before the dust settles and we can say for sure where tariff […]

Bestway Team Gives Its Best for Domestic Violence Survivors at Hope House

Hope House offers those in the Kansas City area exactly what the name suggests – the hope of a safe refuge for those impacted by domestic violence, as well as a voice for social change that stands up for people’s right to live free of abuse. This mission is close to Bestway’s heart, which is […]

Customer Success Story: When the Heat Was On Down Under

Veterinary medicine needs to be temperature-controlled, which is no problem if it’s being transported across land in a reefer truck. It’s usually not a problem even with international air freight, because insulated packaging can keep products cold to get it through most flights. But Australia can be a challenging case, and one shipment to the […]

Eight Bestway Team Members Complete Pharmaceutical Handling Training

The gold standard in best practices for handling pharmaceutical and medical products comes as part of a European Union-backed certification known as Good Distribution Practice. Bestway is currently in the process of obtaining the certification, and along the way we can already report some important milestones that have been achieved. In February, team members Kaitlin […]

Team Member Profile: Monique Snead

When one company buys another, it often means some of the employees will have to move on to other opportunities. That can be a blessing, though, and it was every bit of that when Monique Snead’s then-employer Foxpoint Trucks was sold to OTR Leasing in 2025. After six years handling the underwriting, compliance, documentation and […]

Team Member Profile: Lance Jones

With his recent promotion to Import Operations Team Lead, Lance Jones recognizes how much hard work and perseverance have done for both him and his clients since he joined Bestway International in 2020. Previously a key account manager with responsibility for one of Bestway’s largest accounts, along with several others, Lance appreciates the fact that […]

Mastering the Nuances of U.S./Mexico Freight Shipping

The U.S.-Mexico border is one of the busiest in the world for freight shipping, with more than 35,000 trucks crossing the border most days – and more than $600 billion in annual trade. Moving goods to and from Mexico presents its own unique challenges, and of course every shipper has its own unique needs. That’s […]

Client Success Story: Catching Section 232 Errors Before They Become a Costly Problem

Section 232 of the Trade Expansion Act of 1962 grants the president wide authority to impose tariffs in situations where he perceives national security to be an issue. Over the years, presidents have used this authority many times and, in many situations, creating a rather complicated tapestry of tariff requirements. So it’s not surprising that […]

Technology Turns Again, But Customer Service Endures Into 2026

By Jay Devers As we say hello to 2026, I’m sure you’ve noticed it too: You can hardly find a conversation about supply chain – or just about any other industry for that matter – without the focus quickly turning to the impact of AI. It’s one of these unprecedented things that we’ve seen before, […]